The closing of the mobilization phase is being considered as the first breakthrough in positioning the DSPs in the heart of the distribution sector. For the first time in the public sector in Lebanon, a unique handover process took place between the Government sector (EDL) and the Private sector (DSPs). The process included two major components: a) Mobilizing EDL regional divisions with full refurbishment of offices to new modernized and computerized service offices, ensuring the provision of needed equipment and cars, and stabilizing the staffing plans and requirements; and b) transferring the EDL business and service activities including the customer services applications; plans for operation and maintenance transfers, and setting matrix of responsibilities among parties.
The EDL division handover process by the Program Manager to the DSP's was successfully completed for 40 divisions between October 24, 2012 and April 3, 2013. The average time for the execution of the handover activities was 4 to 8 hours per division whereas a dynamic process took place from direct checking of physical infrastructure to productive meetings chaired by Program managers (EDL/NEEDS) among managers and engineers of both parties
A total of 13,251 m2 in all 40 EDL divisions were refurbished in terms of civil, mechanical, electrical works and supply of all necessary furniture, office equipment, appliances and accessories.
A total of to 238 vehicles/heavy machinery and 8,000 equipment/tools were provided to all 40 EDL divisions to operate and maintain the network and substations and to ensure employee and public safety, and to perform the project activities such as Customer Services, Meter Reading, Bills Collection, Operations and Maintenance, Construction and Inspection/Removal of Violations.
A total of 1,990 field personnel were mobilized in all 40 EDL divisions. In addition DSP mobilized managerial and technical staff for the DSP Project implementation. On the handover date, each DSP became fully responsible for the performance of all related business activities.
A total of 65,000 delayed (residual) customer applications were identified and handed over to DSPs. DSPs were requested to develop complete programs to sort, analyze, schedule and complete these applications.
Full set of business activities flow charts were reviewed. EDL and DSPs reached a common understanding of responsibilities at each steps of the business flows with identified matrix of responsibilities including the name of staff assigned from each party.
The completion of Mobilization included full transfer by the Program Manager of all related business activities to DSP's at each of the 40 EDL divisions.